Patient Guides | Vancouver Direct Primary Care
Step-by-step guides to help you navigate your VDPC membership, understand your care, and get the most out of Direct Primary Care.
Patient Guides — Vancouver Direct Primary Care
Direct Primary Care is a different way to experience healthcare. These guides are designed to help you navigate your membership, understand what is available to you, and make the most of your relationship with your VDPC provider.
Whether you are just getting started or want to go deeper on a specific aspect of your care, these guides have you covered. If you have a question that is not addressed here, reach out to your provider directly.
VDPC Member Guides
Getting Started
Everything you need to know as a new VDPC member — how to schedule your first appointment, how to contact your provider, and what to bring to your initial visit.
Using Your Membership
A guide to everything included in your membership — from prescription refills and lab orders to virtual visits and direct provider access between appointments.
Understanding Your Health
Guides to understanding your lab results, managing common conditions, navigating specialist referrals, and staying on top of your preventive care.
Getting Started at VDPC
Step 1 — Enroll: Complete your enrollment at the link below. Your membership is month-to-month and can be cancelled at any time with a simple text.
Step 2 — Schedule your first appointment: After enrolling, you will receive instructions to schedule your first visit. This appointment is typically 45–60 minutes — longer than a traditional primary care visit — so your provider can take a thorough health history and understand your full picture.
Step 3 — Get direct access: After your first visit, your provider will give you their direct contact information. From that point forward, you can reach them via phone, text, or email for questions, prescription refills, lab results, and anything else you need.
How to Contact Your Provider
One of the biggest adjustments for new VDPC members is realizing how much access they actually have. You do not need to schedule a formal appointment to ask your provider a question. You can reach out directly — and you should.
Phone and text: Your provider will share their direct contact number at your first visit. Use it freely.
Email: For non-urgent questions or documentation requests, email works well. Your provider typically responds within one business day.
Video visits: Virtual appointments are available for many types of care. If an in-person visit is not necessary, your provider may suggest a video visit instead. This is especially convenient for follow-ups, medication adjustments, and questions that do not require a physical exam.
In-person visits: When you do need to be seen in person, appointments at our Vancouver, WA clinic are available. Scheduling typically takes 2–4 business days.
Questions Not Covered Here?
These guides cover the most common questions we hear from new and existing members. If you have a question that is not addressed here, the fastest way to get an answer is to contact your provider directly — that is exactly what your membership is for.
Enroll at Vancouver Direct Primary Care
Join VDPC today for $150/month and experience primary care that is built around you — not around insurance billing.
We Want You to Feel Better
We want your VDPC experience to be as smooth as possible from day one. These guides are our best attempt to prepare you for what great primary care looks like when it has the time and structure to actually be great.
If something is confusing or missing, tell us. We are always improving.